Frequently Asked Questions (FAQs)

1. What is Eleven11Kraft?

Eleven11Kraft is an online brand offering premium travel and home organisation products, including laundry baskets, toiletry bags, waist bags, yoga mat cover bags, and shoe storage bags. Our products are designed to make everyday organisation simple, stylish, and convenient.

2. What products do you offer?

We currently offer:

  • Foldable Laundry Baskets
  • Travel Toiletry Bags
  • Waterproof Shoe Bags
  • Waist Bags (Fanny Packs)
  • Yoga Mat Cover Bags

Our collection is continuously expanding with practical storage and travel solutions.

3. Are your products suitable for travel?

Yes. Most of our products are specifically designed for travel. They are lightweight, durable, portable, and easy to carry, making them ideal for vacations, business trips, gym sessions, and daily commuting.

4. What materials are used in your products?

Our products are made using premium-quality materials such as:

  • Waterproof Polyester Fabric
  • Durable Non-Woven Fabric
  • Heavy-duty Zippers
  • Reinforced Stitching
    These materials ensure durability, easy maintenance, and long-lasting performance.

5. Is the Laundry Basket foldable?

Yes. Our laundry basket features a foldable design, allowing you to save space when it’s not in use. It’s perfect for apartments, hostels, dorm rooms, and homes with limited storage.

6. Is the Toiletry Bag waterproof?

Yes. Our toiletry pouch is made from water-resistant material that helps protect your belongings from accidental leaks and spills while travelling.

7. Can the Shoe Bags hold large shoes?

Yes. Our shoe bags are spacious enough to accommodate most men’s and women’s shoes, including sneakers, sports shoes, heels, and casual footwear.

8. Does the Yoga Mat Cover fit all yoga mats?

Our yoga mat cover bag is designed to fit most standard yoga mats. Please check the product dimensions on the product page before purchasing.

9. Is the Waist Bag suitable for everyday use?

Absolutely. Our waist bag is ideal for travel, jogging, walking, cycling, shopping, hiking, festivals, and daily use. It provides quick access to your phone, wallet, keys, passport, and other essentials.

10. How do I clean the products?

Most products can be cleaned easily with a damp cloth and mild soap. Avoid machine washing unless specifically mentioned in the product care instructions.

11. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your delivery location. The option will appear during checkout if your PIN code is eligible.

12. How long does shipping take?

Orders are generally processed quickly, and delivery usually takes up to 4 business days, depending on your location.

13. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS that allows you to monitor your shipment status.

14. What is your return policy?

You can request a return within 5 days of receiving your order, provided the product is unused, in its original condition, and includes all packaging and tags.

15. Do you offer product exchanges?

Yes. Exchanges are available within the eligible return period. If the requested item is unavailable, a refund or store credit may be offered.

16. How can I contact Eleven11Kraft?

You can reach our customer support through the contact information available on our website. Our team is happy to assist with product inquiries, order support, and returns.

17. Are your products suitable for gifting?

Yes. Our travel and organization products make practical gifts for travelers, fitness enthusiasts, students, professionals, and homemakers.

18. Why should I choose Eleven11Kraft?

Customers choose Eleven11Kraft because we focus on:

  • Premium quality materials
  • Functional and modern designs
  • Affordable pricing
  • Space-saving solutions
  • Reliable customer support
  • Products designed for everyday convenience

19. Do you add new products regularly?

Yes. We regularly introduce new travel accessories and home organization products. Follow us on social media or subscribe to our newsletter to stay updated.

20. Is online payment secure?

Yes. We use secure payment gateways to protect your payment information. Your transactions are encrypted and processed securely.